When we think of people being vulnerable we often think of young children, old people or those with a disability. However, we can all be vulnerable at some time or other, and it can be temporary, sporadic or permanent. Life events can make us vulnerable. We could lose a loved one, lose our job, have an unexpectedly large bill to pay, suddenly become severely unwell, have a sudden increase in caring responsibilities and the list goes on.
There is a stigma often associated with admitting our vulnerabilities and companies often have a one size fits all approach, which means vulnerabilities are to considered when supporting customers. People often assume others are not vulnerable without even considering the possibility. Vulnerability is something we should be considering and showing empathy towards.
Pre-COVID times a large percentage of UK adults had less than £300 in savings, which means they would have struggled if the boiler broke or their care needed significant repairs, and this has only got worse during the pandemic. Any of us could face a large bill for something unexpected. No one predicted the COVID-19 pandemic but it has left so many people vulnerable.
So, let’s be open about our vulnerabilities and show empathy towards others who may be struggling. Anyone you meet maybe struggling, so be kind, always.
The Fullfilment Project 