I work as a complaint handler for a bank, which to many may be the last job they would ever wish to do, but I find great joy in doing it. The important question to ask ourselves is what opportunities are we looking for?
Opportunities to be rich, beautiful, happy or healthy. There are many things we seek for ourselves, but the most profound joy comes from seeking things for others.
With a complaint something has gone wrong, it may be the fault of the bank or the fault of someone else. The opportunity is to help reduce the customer’s suffering, to put right a wrong and rebuild the relationship between the customer and the bank.
I spoke to a customer recently who was so unwell and in pain that his Wife was talking on his behalf. His Wife was also suffering to see what her Husband was going through. During the call I managed to make the Wife and her Husband laugh and resolved the complaint successfully.
If you do your work with compassion and the intention to bring joy to other people’s lives, you will enjoy your work, and it will give your life purpose.
The Fullfilment Project 