Tag: Building Trust

How To Develop Confidence

Achieving Goals, Leadership, Relationships, Success

On the way into work yesterday it was quite misty, but it wasn’t thick enough to be fog. It reminded me of something I heard about how driving in fog is a metaphor for life. Often, when moving forward with a new venture, a new relationship, or anything that takes us out of our comfort zone, we are scared because we don’t know what the future holds. This is like driving in fog when you can only see 10 feet in front of you. The way to get clarity on what is ahead of you is to move forward 10 feet and then you can see the next 10 feet.

The lesson here is that we will never be able to predict the future 100%, but this should not stop us from moving forward. The best strategy is to work on your skillset and learn from your experiences. With skills and experience you can make wiser decisions and you can pivot where needed, depending on what life throws at you. If you trust your car brakes, steering, lights etc, then driving in fog is less stressful because your car and you can handle whatever you come across.

In order to improve your skillset and experience, you have to put in the time to try things out and develop skills. However, confidence also comes from our mindset, we have to believe in ourselves and our abilities or the actions we take will largely be ineffective. This mindset has to be a growth mindset, the ability to be agile and flexible requires it. Having a fixed mindset will cause your confidence to crumble when you hit the realities of life.

So, confidence requires skillset, mindset and experience. A seemingly obvious statement, but we often think of confidence as something we are born with. In reality confidence comes from how we behave on a moment to moment basis.

The final piece to the puzzle of confidence is our environment. If we feel safe enough to try and fail and try again, then our confidence goes up. If failure is treated with rejection, then we will develop a fixed mindset, we won’t believe we can do anything and we will not gain the required experience. This is why we need trusting teams at work, and supportive relationships in our lives. Add together all of these elements and you have the recipe for confidence.

Building Trust

Happiness, Leadership, Success, The Pathway To Fulfilment

Technology is supposed to make our lives easier, and often it does. The difficulty comes when technology promises to make your life easier and then it does not deliver. This is kills trust.

I have a pre-payment electicity meter, which is a Smart Meter that is not so smart. I can top it up easily enough on the company’s website using my debit card and the promise is that it will reflect on my Smart Meter in my home within 60 minutes. It never does.

When you search for guidance on how to top up the meter manually, you find a video on the company’s website where a man gives instructions on how to manually top up the meter by entering a twenty digit number, one digit at a time.

Each number requires you to press the button repeatedly; eight times for a number seven and once for a zero, twenty times. The man even suggests, in his mannerisms and words, that this is a common problem.

The point I am making is not to have a moan about this poor service. My point is that the company appears to find it easier, and possibly cheaper, to make a video explaining how to manually top up the meter rather than fixing the problem to allow the meters to top up automatically once they are topped up online. This may benefit the company in the short term but trust is lost with their customers, which may be more costly in the long term.

This is a business relationship between a business and a customer, but the same can be said for personal relationships. A quick fix in the short term will not build a strong relationship. For example, you cannot buy trust, you must trust others and act in ways that allow others to trust you, this takes time and consistency.

As another example, if you said that you gave £10 to a homeless person this morning you might get a vague well done. If you said that you gave up your weekend to help paint a community centre then this will be much more respected. The point is that time spent helping others has more meaning and value than money spent, which is quickly done.

The very definition of money is that you are giving an IOU for someone else to provide goods and service in the future, it states this clearly on all bank notes. In effect you are passing the buck.

The fact that it takes time and energy to build trust is true in all human relationships.