Tag: Conversation

Don’t Judge Others

Happiness, Success

In my role at work in a call centre, I spoke to a customer who had lots of notes from previous calls stating they were abusive. When I spoke to them I tried to remain open minded and at the start of the call the customer let me know about the mental health problems they had and how they can sometimes get very anxious.

The call had a positive outcome and the customer was very amicable. I made no assumptions and gave them time to speak and I remained polite throughout the call. If I had assumed that he was going to be rude or abusive I could have become defensive from the beginning of the call, giving the customer negativity to react against.

People generally feed off each other’s tone, body language and choice of words. So, the best thing to do is to assume the best in every person you meet and act accordingly. The interactions you will have with people will be more productive and more pleasant.

The Power Of Being Courteous

Happiness, Success

People usually respond to you in the manner in which you address them. Courtesy can diffuse arguments and can uplift someone who is having a bad day. It has been said that courtesy is the lubrication that makes a business successful. I would say that it is the lubrication that makes society function, along with a number of other things.

So, open doors for people, smile and say good morning. If you’re getting a coffee get one for your colleague, friend or partner. There are thousands of opportunities every day to be courteous and considerate.

There are also people in our work places that often go unnoticed; the cleaners, the security guards, etc. Often we say good morning, but rarely stay for a chat. It means a lot to people if you see them and treat them as a human being.

A two minute chat will not disrupt your day and it could improve someone else’s day, and your own. Have time for people and talk about their lives, their problems and their aspirations. Put you mobile phone away and talk to people and you will be happier as a result.