The second Law of Stratospheric Success for the book The Go-Giver is The Law of Compensation.
“Your income is determined by how many people you serve and how well you serve them.”
The Go-Giver
When you have a customer facing job you get paid a certain amount of money, as you help one customer at a time. The higher up the chain you go the more money you get paid. With this comes more responsibility for serving more people, as your decisions affect more people. However, it also matters how well you serve people.
Service is not doing the bidding of others, it is giving people what they need. Great service is this and improving other people’s lives. Service with a smile brightens someone’s day. Having a conversation while serving someone makes them feel seen and heard.
When not customer facing, making big decisions through compassion and a moral compass means that people’s lives are improved and not negatively impacted. A CEO can take care of their employees. In fact I would say that this is the CEO’s primary role. If a CEO takes care of their employees then the employees will take care of the customers and the customers will be loyal and in turn take care of the business.
The Fullfilment Project 