Job Satisfaction – The Fullfilment Project

Living A Fulfilling Life

I am discovering through becoming more independent and confident in my job as a Complaint Handler that my health, happiness and success are all in my hands. This is to say that only I can achieve these things for myself, through good daily habits and believing in my own capabilities. Obvious I know, but not always easy to believe.

It begins with wisdom and self mastery, which leads into health and relationships, and ultimately purpose. These are all aspects of a life well lived, a life that in and of itself is a pathway that leads towards fulfilment. When we live well fulfilment is a natural state of being.

Work That Is Fulfilling

Happiness, Success, The Fullfilment Framework

When we work we often feel that the point of it is to earn money in order to buy things. This should not be the purpose of working. Our culture has thrust upon us the need to be rich or appear as if we are by what we wear and what we do. This is a way of living that goes around and around and benefits the companies that sell us the things they say we need.

Of course we need money to pay our bills and live our lives, but I believe we should do work that we believe in, where possible. If we work in a job does not fulfil us or requires us to work in ways that counter our values and beliefs this has an impact on our wellbeing.

We can the question, what are we working for? What do we want to achieve? This is not intended to encourage you to suddenly leave your job, but to encourage you to figure what kind of job you would find fulfilling. It could be a change of role with the company you currently work in or a change completely. Asking the right questions will produce helpful answers.

Opportunities In Life

Happiness, Success, The Pathway To Fulfilment

I work as a complaint handler for a bank, which to many may be the last job they would ever wish to do, but I find great joy in doing it. The important question to ask ourselves is what opportunities are we looking for?

Opportunities to be rich, beautiful, happy or healthy. There are many things we seek for ourselves, but the most profound joy comes from seeking things for others.

With a complaint something has gone wrong, it may be the fault of the bank or the fault of someone else. The opportunity is to help reduce the customer’s suffering, to put right a wrong and rebuild the relationship between the customer and the bank.

I spoke to a customer recently who was so unwell and in pain that his Wife was talking on his behalf. His Wife was also suffering to see what her Husband was going through. During the call I managed to make the Wife and her Husband laugh and resolved the complaint successfully.

If you do your work with compassion and the intention to bring joy to other people’s lives, you will enjoy your work, and it will give your life purpose.