Tag: Trust

Building Trust

Happiness, Leadership, Success, The Pathway To Fulfilment

Technology is supposed to make our lives easier, and often it does. The difficulty comes when technology promises to make your life easier and then it does not deliver. This is kills trust.

I have a pre-payment electicity meter, which is a Smart Meter that is not so smart. I can top it up easily enough on the company’s website using my debit card and the promise is that it will reflect on my Smart Meter in my home within 60 minutes. It never does.

When you search for guidance on how to top up the meter manually, you find a video on the company’s website where a man gives instructions on how to manually top up the meter by entering a twenty digit number, one digit at a time.

Each number requires you to press the button repeatedly; eight times for a number seven and once for a zero, twenty times. The man even suggests, in his mannerisms and words, that this is a common problem.

The point I am making is not to have a moan about this poor service. My point is that the company appears to find it easier, and possibly cheaper, to make a video explaining how to manually top up the meter rather than fixing the problem to allow the meters to top up automatically once they are topped up online. This may benefit the company in the short term but trust is lost with their customers, which may be more costly in the long term.

This is a business relationship between a business and a customer, but the same can be said for personal relationships. A quick fix in the short term will not build a strong relationship. For example, you cannot buy trust, you must trust others and act in ways that allow others to trust you, this takes time and consistency.

As another example, if you said that you gave £10 to a homeless person this morning you might get a vague well done. If you said that you gave up your weekend to help paint a community centre then this will be much more respected. The point is that time spent helping others has more meaning and value than money spent, which is quickly done.

The very definition of money is that you are giving an IOU for someone else to provide goods and service in the future, it states this clearly on all bank notes. In effect you are passing the buck.

The fact that it takes time and energy to build trust is true in all human relationships.

The Dangers of Seeking Reassurance

Achieving Goals, Happiness, Success

I have been think lately about why we seek reassurance before we step into doing new things or things that have creative risk and something happened to me this week which illustrates my thoughts on this. I work in a contact centre in a business park and walk for 15 minutes to catch the bus home. Now there are two buses with the same number which stop at my bus stop, one of the buses ends part way along the route and the other goes to where I live.

One bus came by so I waved it down to check if it was my bus, but it was the other bus that I needed, which promptly arrived and overtook the bus I had waved down and drove on by. While sitting at the bus stop waiting 40 minutes for the right bus to come by again I was thinking about why we seek reassurance and I realised that what I had done is outsource responsibility for knowing which was the right bus to the bus driver of the wrong bus.

If I’d have taken ownership of finding out which was the right bus, I could have checked the details on the bus stop timetable and compared them to the details on the front of the bus and could have been at home eating my dinner at the time the next correct bus arrived at the bus stop.

This to me illustrates the consequences we pay for seeking unnecessary reassurance that the thing we want to do is the right thing to do. Not taking responsibility for things in our lives, because we are worried about failing or choosing the wrong path is always the wrong path. We miss opportunities and we are left waiting for others to help us, or save us in some cases. No one is coming to save you, you have to save yourself and those around you will support you on this journey.

No one will give you the perfect answer as to what you should do either, because they are judging it based on what they would do, and they are not you. We need to make a choice and go try it, whatever it is. If it doesn’t work and we fall on our faces, we have learned something. The trick is to know that you will always pick yourself up and try again. A bird does not avoid landing on a tree branch because it is worried that the branch may break, if they did they would never land on a tree branch. A bird’s faith is not in the branch not breaking, it’s faith is in the ability of it’s own wings.

5 Rules On How To Build Trust

Happiness, Success

Trust is one of those things that can be hard to actively create with other people. We have all built trust with those we spend a lot of our time with, whether they are family, friends or colleagues. The longer we spend with people the more opportunity there is to build trust, so we often trust our friends and family more than we do our colleagues. However, trust is vitally important if we are to work and live together well.

Here are a few rules to follow in order to build trust with others.

Firstly, trust must be shared and we must go first. Always doing what you say you are going to do does not make you trustworthy, it just means that you are reliable. We must give people a certain level of responsibility over something important to us and leave them to do it. The more you do this the more the person feels trusted. They will then trust you with something and on it goes.

Secondly, if someone trusts you to do something or to keep something secret, you must do so, every time. This is the second part of the human covenant that is trust. It must go both ways. Over time the process builds strong trust.

Thirdly, gossip is a trust killer. When someone gossips to you about someone else it does two things; you know that they will share other people’s personal lives and their secrets behind their back to gain attention and that they will likely do it behind your back too. If you gossip you will not be trusted.

Fourthly, the giving of trust should not be given regardless of whether the trust is honoured. Sometimes you can trust someone over and over and the person proves themselves untrustworthy. At some point you need to draw a line in the sand and withdraw your trust. When trusting someone begins to effect your wellbeing it is time to withdraw that trust.

Fifthly, all people should not be trusted equally. The nature of human relationships is that each is unique. This involves differing levels of trust with different people. This is normal, and you should not feel that everyone should always be trusted. Trust is an aspect of a relationship and rules one to four should be applied in each relationship.

Building Self Credibility

Quick Thoughts

Often, without meaning to, we make promises and break them, both to others and to ourselves. It could be that we say we will start going to the gym or that we say we will do a friend a favour, but then don’t.

When we break promises, no matter how small, we lose credibility with ourselves. We start to believe that we are unreliable and slowly our actions follow our thinking and we do.

If, however, we decide to go to the gym and we do it or we decide to get up when the alarm goes off, instead of hitting snooze, and we do it or we do the friend a favour when we say we will, then we will build credibility with ourselves and people will see that we mean what we say, that we are reliable and trustworthy. It is a matter of integrity, because integrity is a verb.

Gossip kills trust

Happiness, Leadership, Success

When we hear someone gossiping, whether we laugh along or even join in with the gossip, the trust we have for the person gossiping begins to erode. This is because we fear that they do the same about us behind our back.

Gossip kills trust and without trust it is less likely that others will cooperate with us. Both success and happiness are built on cooperation. Happiness is largely a result of the relationships we have with other people and relationships are built on trust too. Success is not something we can achieve completely alone, long term success certainly can’t be achieved this way. Let us create and maintain positive relationships and therefore a good life.

I’m not saying that you have to get on your high horse and tell others not to gossip, but not participating in gossip yourself will undoubtedly improve your relationships and therefore your happiness and success. Other people will start to notice that you don’t engage in gossip and they will trust you more. The greater the trust the greater the cooperation and the greater your happiness and success will be.